RETURNS
AND REFUNDS POLICY

Return and Refund Policy for Vet At Your Door’s Online Store

 

You are always welcome to return or exchange eligible products purchased at www.vetatyourdoor.com/online-pharmacy.

 

You have 30 days to decide if an item is right for you. The items must be returned to VET AT YOUR DOOR PC address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged.

 

We offer several methods of compensation for a returned item if the product is undamaged and the package is in proper condition:

 

Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for Vet At Your Door PC or for customers.

 

Non-Refundable Items:

We do not refund the products that are not eligible for return. These include:

 

• Grooming Products

• Supplements

• Medications

• Medical Supplies

• Dental Care Products

• Products containing food items

• Any used items

 

This is due to federal law, our liability insurance, and our need to guarantee the safety of products during the entire supply chain: from our trusted distributor to the hands of our customers.

 

We do our best to maintain the best accuracy of the non-refundable list, but the list may not include all applicable variants.

 

 

Refund Options

Please return your item, including the following: your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or an exchange. If you do not mention your order number, we won’t be able to process your return.

 

Repackage the item in the original box and packaging.

 

Take your parcel to any Post Office and obtain proof of postage for the

tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us.

 

The address for returns is:

Vet At Your Door, PC

PO Box 138

Freeport, ME 04032

 

The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.

 

We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.

 

How to Return a Purchased Item

Replacement. We will replace the item with another one of better quality, different size, or color.

 

Money refund. We will return the cost of the item you spent to purchase.

 

Gift card. We will give a Gift card equal to the cost of the item (or larger)

to be used on our Site with another purchase.

 

What Happens Next

A returned item will be inspected upon arrival. If the condition an item has been returned in is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

 

If the condition of a returned item is appropriate, you will receive

compensation within 10 business days depending on the payment

method you used for purchasing the returned item.

 

If you paid by credit/debit card, we will refund the balance of your

credit/debit card.

 

If you use a Gift card to purchase the returned item, we will refund the

paid money to the balance of the Gift card.

 

Returning a Damaged or Faulty Item

We are sorry that you received a damaged or faulty item.

 

Please return this item to us as soon as possible so that we could process the refund. If you’re unable to return the item, please contact our Customer care service at info@vetatyourdoor.com.

 

Please bear in mind that all items are inspected on return.

 

Returning an Incorrect Item

If one of the items you received isn't what you ordered, please send it back to us, and once inspected, we'll refund you as soon as it's arrived back at our warehouse.

 

For more information on product-specific return policies, contact our

Customer care service at info@vetatyourdoor.com.